Refund Policy

Most products purchased from an Upclick e-tailer can be returned for refund within the first 30 days of your purchase.

Since some of the products we offer are non-tangible irrevocable goods such as software downloaded directly to your computer, they may not be eligible for a full refund once the product is delivered and/or installed on your computer.

As we understand exceptional circumstances can take place, a credit note can also be offered in some cases.

Our team of professionals is always ready to provide you with timely and professional assistance should you require additional information.

To request a refund, please contact our support team at

In the event that we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at